Returns & Refunds
Every piece of THE BRAV is crafted on demand — made specifically for you. Please read the following carefully before requesting a return.
Made-On-Demand Means No Buyer's-Remorse Returns
Because every order is produced from scratch for the individual customer, we cannot accept returns or issue refunds for change-of-mind reasons — for example, not liking the design after it arrives, ordering the wrong size, or simply changing your mind.
This is in line with EU consumer law (Directive 2011/83/EU, Article 16(c)), which excludes the right of withdrawal for goods that are made to the consumer's specifications or clearly personalized.
When We Will Replace or Refund
We stand fully behind the quality of every piece we ship. You are eligible for a free replacement or full refund if your order arrives with any of the following issues:
- The item is defective (holes, stitching failure, fabric damage).
- The print is wrong or damaged (misprint, cracked print, wrong artwork, off-center placement).
- You received the wrong size, wrong colour, or wrong product compared to what you ordered.
- The package arrived damaged in transit.
- The package was lost in transit.
Timeframe — 30 Days
All claims for misprinted, damaged, defective or incorrect items must be submitted within 30 days after you receive the product.
For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
Claims made after these windows unfortunately cannot be honoured.
How to File a Claim
Email us at info@thebrav.nl with:
- Your order number.
- A clear description of the issue.
- Photos of the item and — if applicable — the packaging showing the defect or damage.
Once we've confirmed the issue, we cover the cost of a replacement or process a full refund to your original payment method. You do not need to ship the item back unless we specifically request it.
Wrong Shipping Address / Unclaimed Packages
If a package is returned to our facility because the address you provided was insufficient, or because the parcel went unclaimed at the collection point, you'll be responsible for the cost of reshipment once a correct address is confirmed.
Refund Timing
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer it may take a few additional days for the funds to appear on your statement.
Size Exchanges
Because each item is produced on demand, we cannot swap sizes for change-of-mind reasons. Please use the size chart on every product page carefully before ordering. If you received a size different from the one on your order, that qualifies as a wrong-item claim above.
Questions?
Email info@thebrav.nl — we reply to every message personally.
