Shipping Policy
Everything you need to know about how we get THE BRAV from our production line to your door — worldwide.
Made On Demand
Every THE BRAV order is produced specifically for you after checkout — nothing sits on a shelf. That means zero waste, but it also means your order needs a short production window before it ships.
Total Delivery Time
Your total delivery time is production time + shipping time:
- Production: typically 2–5 business days. Around 97% of orders are produced within 5 business days.
- Shipping: once dispatched, transit takes on average:
- 🇳🇱 Netherlands: 2–5 business days
- 🇪🇺 Rest of Europe: 3–7 business days
- 🇺🇸 USA & Canada: 3–8 business days
- 🌍 Rest of the world: 5–20 business days
Business days are Monday to Friday, excluding public holidays. Weekend orders begin production on the next business day.
Shipping Costs
Shipping is calculated at checkout based on your destination, product type and weight. You'll always see the exact shipping fee before you pay — no surprises.
Tracking Your Order
As soon as your order leaves the production facility you'll receive a shipping confirmation email with a tracking link. You can also track your parcel any time at our tracking portal.
Worldwide Shipping
We ship globally. Delivery times outside Europe depend on the destination country and the carrier's schedule. Please note that we are not able to influence delays caused by customs clearance or the local postal service.
Customs, Duties & Taxes
Orders shipped inside the EU include applicable VAT. For orders outside the EU, the recipient may be responsible for import duties, taxes or customs fees imposed by the destination country. These charges are not included in the checkout total and are outside our control.
Wrong or Insufficient Address
Please double-check your shipping address at checkout. If a package is returned to our facility because the address was insufficient or the parcel went unclaimed, you'll be responsible for the reshipment cost once a corrected address is provided.
Lost or Damaged Packages
If your package is damaged in transit or lost, we've got you covered. See our Returns & Refunds page — claims must be filed within 30 days of receipt (or 30 days after the estimated delivery date for lost packages).
Questions?
Email info@thebrav.nl and we'll get back to you personally.
