1. Mission Brief – Scope of Returns

Due to the on-demand and custom nature of The Brav gear, all equipment is produced per mission order. Therefore:

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  Returns or exchanges for reasons of personal dissatisfaction, change of mind, or style preference are not permitted.
  
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  Returns are only authorized in case of defective items, misprints, or errors attributable to The Brav or Printful.
  

2. Reporting Protocol – Defective Equipment

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  Operators must inspect gear immediately upon deployment (receipt).
  
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  Any operational discrepancies (defects, misprints, missing items) must be reported within 14 days of delivery.
  
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  Reports should include proof of issue: photographs, order number, and a brief description of the defect.
  

3. Assessment & Action

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  Upon verification, The Brav will initiate the appropriate response:
  
  
  Replacement of defective gear, or
  
  
  Refund of the affected item(s).
  
  
  
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  Resolution is executed within 30 days, subject to supply chain and operational constraints.
  

4. Exemptions

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  Customized, personalized, or limited-edition gear is exempt from standard return procedures unless defective.
  
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  Items damaged due to Operator mishandling are not eligible for replacement or refund.
  

5. Operational Responsibility

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  The Brav and Printful maintain high-quality production protocols.
  
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  Operators are responsible for confirming size, style, and order specifications prior to deployment.
  
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  By purchasing, Operators acknowledge understanding and acceptance of these return and refund protocols.